Our Policies

Order Delivery Policy

 

Order Processing:

  • Orders are processed within 1-2 business days.
  • You will receive an email confirmation once your order has been fulfilled.

 

Delivery Time:

  • Standard delivery within Pakistan: 3-4 business days.

 

Shipping Charges:

  • A flat rate of PKR 200 is charged for orders.

 

Delivery Partners:

  • We partner with reputable courier services to ensure timely delivery.

 

Tracking:

  • Once your order is fulfilled, you will receive a tracking number via email to monitor the delivery status.

 

 

Order Cancellation Policy

 

Before Shipment:

  • Orders can be canceled within 24 hours of placement by contacting our customer service team at todsyofficial@gmail.com

 

After Shipment:

  • Once the order has been shipped, cancellations are not possible. However, you can return the product following our return and exchange policy.

 

Refunds:

  • If an order is canceled within the allowed time frame, a full refund will be processed to you via bank transfer within 1-2 business days.

 

 

Return and Exchange Policy

 

Eligibility:

  • Returns and exchanges are accepted within 7 days of delivery.
  • Products must be unopened, unused, and in their original packaging.

 

Process:

  • Contact our customer service team at todsyofficial@gmail.com to initiate a return or exchange.
  • Provide your order number and reason for return or exchange.
  • Our team will provide instructions on how to return the product.

 

    Return Shipping:

    • Customers are responsible for return shipping costs unless the product received is damaged or incorrect.

     

    Refunds:

    • Once we receive and inspect the returned product, a refund will be processed within 2-3 business days via bank transfer method.

     

    Exchanges:

    • If you wish to exchange a product, please specify the product you would like to receive in exchange. The new product will be shipped after we receive and inspect the returned item.