FAQ's

FREQUENTLY ASKED QUESTIONS

 

1. What ingredients are used in your baby cereals?

Answer: Our cereals are made with 100% organic ingredients, free from artificial flavors, colors, and preservatives.

 

2. How can I place an order?

Answer: You can place an order through our website by adding products to your cart and proceeding to checkout.

 

3. What payment methods do you accept?

Answer: We accept various payment methods including credit/debit cards, bank transfers, and cash on delivery.

 

4. How can I track my order?

Answer: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our delivery partner’s website.

 

5. Can I change my delivery address after placing an order?

Answer: Please contact our customer service team within 24 hours to change the delivery address. Changes can be made if the order has not yet been shipped.

 

6. Do you offer international shipping?

Answer: Currently, we only offer shipping within Pakistan. We are working on expanding our shipping options in the future.

 

7. What should I do if I receive a damaged product?

Answer: If you receive a damaged product, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or a refund.

 

8. How can I contact customer service?

Answer: You can reach our customer service team via email at todsyofficial@gmail.com or call us at +92-319-1100801.